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Making a complaint

We strive to do everything we can to ensure things run smoothly but, regrettably, we do not live in a perfect world and there may be times when you feel you do not receive the service you expect from Quilter Private Client Advisers. In the first instance, we would ask that you call us, as most concerns and issues can be resolved by speaking to a member of our team directly. If, however, you wish to make a formal complaint you can, of course, do so.

If you have a complaint about your financial planner or any financial advice you have received from your financial planner please contact us.

Intrinsic Financial Services Limited - Intrinsic Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: complaints@intrinsicfs.com
Tel: 0191 241 0700

You can read a summary of the Intrinsic procedures for handling complaints here or alternatively contact the Financial Ombudsman Service at the below address:

The Financial Ombudsman Service Exchange Tower
London, E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

The Fair Processing Guidelines can also be found here