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Making a complaint

We strive to do everything we can to ensure things run smoothly but, regrettably, we do not live in a perfect world and there may be times when you feel you do not receive the service you expect from Quilter Private Client Advisers. In the first instance, we would ask that you call us, as most concerns and issues can be resolved by speaking to a member of our team directly. If, however, you wish to make a formal complaint you can, of course, do so.

If you have a complaint about your financial planner or any financial advice you have received from your financial planner please contact us.

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (

The Fair Processing Guidelines can also be found here