How we are maintaining our advice service
We want to reassure you that we are committed to providing the best possible service to you during the outbreak of Coronavirus.
While we have closed our offices until further notice, and have moved to full remote working, we are still very much ‘open for business’, although we will not be conducting face to face meetings.
We have strong business continuity processes in place, to ensure we are able to effectively service and support our clients at all times. And we also have the reassurance that comes from knowing we benefit from the support, expertise, and financial security of being part of Quilter - a leading provider of advice, investments, and wealth management both in the UK and internationally.
We have taken immediate steps to ensure we can continue to support your needs, including:
- All staff working from remote locations as necessary, using our secure and tested technology
- Making greater use of video conferencing tools to keep in contact with clients, colleagues and advisers
- No business travel
- Office phone lines are being diverted so you can still get in touch
- Supporting colleagues to remain resilient through periods of altered working practices.
As the situation continues to evolve we will keep adapting to the needs of our colleagues and you, our much valued clients.
If you have any questions or concerns regarding your investments please don’t hesitate to get in touch.